Privacy Policy

HardLuck Printables LLC ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, interact with us, or use our services.

Information We Collect

• Contact details: Name, email, and phone number when you submit a form or contact us.
• Transactional information: Details about products or services you purchase.
• Usage data: Anonymous analytics data collected via Plausible Analytics, including page views, referrer sources, browser type, operating system, and device type. No personally identifiable information or IP addresses are collected or stored.
• Essential preferences: We use localStorage to remember your theme preference (dark or light mode). This contains no personal information.

How We Use Information

• Provide, operate, and improve our services and website.
• Respond to inquiries, support requests, and orders.
• Send transactional or service-related communications.
• Monitor site performance, security, and prevent fraud or abuse.
• Comply with legal obligations.

How We Share Information

• Service providers: With vendors that help us operate the site, process payments, or send communications. We use Plausible Analytics (a privacy-focused analytics service) which collects only anonymous, aggregated data that cannot identify individual users.
• Legal compliance: When required to comply with law, regulation, legal process, or to protect rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where permitted by law.

Note: Plausible Analytics is hosted in the EU and is fully GDPR compliant. No personal data is shared with Plausible or any third parties through our analytics.

Cookies and Tracking

We use minimal tracking technologies to understand how visitors interact with our website while respecting your privacy.

Plausible Analytics

We use Plausible Analytics, a privacy-friendly web analytics service, to collect anonymous usage data. Plausible is designed to be GDPR, CCPA, and PECR compliant. Here's what you need to know:

What Plausible collects:

• Page URL and referrer (where you came from)
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Country, region, and city (derived from IP address, which is not stored)

What Plausible does NOT collect:

• Cookies - Plausible does not use cookies
• Personal information or personally identifiable data
• IP addresses (not stored or logged)
• Cross-site or cross-device tracking
• Data that can be used to identify individual visitors

All data collected by Plausible is aggregated and anonymized. It cannot be used to track you across websites or identify you personally. The data is used solely to understand general traffic patterns and improve our website.

For more information about Plausible's data policy, visit plausible.io/data-policy.

Essential Cookies

We use one essential cookie (localStorage) to remember your theme preference (dark or light mode). This is stored locally in your browser and contains no personal information.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some site features (like theme preference) may not function properly, but the website will remain fully functional.

Data Security

We use reasonable technical and organizational measures to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

• You may opt out of non-essential communications by following the unsubscribe instructions in our emails.
• You can request to update or correct your contact information by reaching out to us.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent changes. Continued use of the site after changes are posted indicates acceptance.

Contact Us

If you have questions or requests about this Privacy Policy, contact us at:
HardLuck Printables LLC
Email: [email protected]